Privacy Policy

Aaleen Group LTD — Privacy Policy Last updated: April 2026

1. Introduction

Aaleen Group LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at aaleengroup.com or use our services.

We are the data controller responsible for your personal data. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered address is: 32 Barley Lane, Ilford, IG3 8XF, United Kingdom. Contact: Support@aaleengroup.com | +44 7735305362

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and Contact Data: Full name, email address, phone number, company name, and postal address — collected when you fill in a contact form, make a booking, or purchase a service.

Transaction Data: Details of payments and services purchased, including billing information. Note: we do not store full card details; payments are processed securely by third-party payment processors.

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.

Usage Data: Information about how you use our website, including pages visited, time spent on pages, and links clicked.

Communications Data: Any correspondence you send us, including emails and messages submitted through our contact form.

3. How We Collect Your Personal Data

We collect personal data through the following means:

Directly from you, when you fill in a form, book a call, place an order, or contact us.
Automatically, through cookies and similar tracking technologies when you visit our website.
From third parties, such as analytics providers (e.g., Google Analytics) and payment processors.

4. Lawful Basis for Processing (UK GDPR)

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

Contractual necessity (Article 6(1)(b)): Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract — for example, processing your order or delivering our services.

Legitimate interests (Article 6(1)(f)): Where processing is necessary for our legitimate business interests, such as improving our website, preventing fraud, and marketing our services to existing clients — provided these interests are not overridden by your rights.

Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to marketing communications. You may withdraw consent at any time.

Legal obligation (Article 6(1)(c)): Where processing is necessary to comply with a legal obligation, such as tax and accounting requirements.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide the services you have requested.
To process payments and manage your account.
To communicate with you about your project, including updates and deliverables.
To send you marketing communications (only where you have opted in or where we have a legitimate interest to do so under applicable law).
To improve our website, services, and user experience.
To comply with legal and regulatory obligations.

6. Marketing Communications

We may send you information about our services and updates where you have consented or where we have a legitimate interest. You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any email we send you.
Emailing us at Support@aaleengroup.com.

We will not sell, rent, or share your personal data with third parties for their own marketing purposes.

7. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device. We use:

Strictly necessary cookies: Required for the website to function. These cannot be disabled.
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are only set with your consent.
Functional cookies: Remember your preferences to improve your experience.

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Sharing and Third Parties

We may share your personal data with:

Service providers and processors: Third parties who help us operate our business, such as payment processors, email platforms, and website hosting providers. These parties are contractually required to process your data only on our instructions and in accordance with UK GDPR.
Analytics providers: Such as Google Analytics, to help us understand website usage. Data may be transferred outside the UK — see Section 10.
Legal and regulatory authorities: Where required by law, court order, or regulatory obligation.

We do not sell your personal data to any third party.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

As a general guideline:

Client and transaction records are retained for up to 7 years in line with HMRC requirements.
Enquiry and contact data is retained for up to 2 years from last contact.
Marketing preferences are retained until you withdraw your consent or opt out.

10. International Data Transfers

Some of our third-party service providers (e.g., Google Analytics) may be based outside the United Kingdom or the European Economic Area. Where this occurs, we ensure your data is protected by appropriate safeguards, such as standard contractual clauses approved for use under UK GDPR or equivalent mechanisms.

11. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

Right of access: You have the right to request a copy of the personal data we hold about you (a Subject Access Request).

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

Right to erasure: You have the right to request that we delete your personal data where there is no compelling reason for us to continue processing it.

Right to restrict processing: You have the right to ask us to suspend the processing of your personal data in certain circumstances.

Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transfer it to another controller.

Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights related to automated decision-making: You have the right not to be subject to decisions made solely through automated processing that produce significant effects on you.

To exercise any of these rights, please contact us at Support@aaleengroup.com. We will respond to your request within one month, as required by UK GDPR. We may need to verify your identity before processing your request.

12. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include secure servers, encrypted connections (SSL), and restricted access to personal data on a need-to-know basis.

13. Right to Lodge a Complaint

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

ICO website: www.ico.org.uk ICO helpline: 0303 123 1113

We would, however, appreciate the chance to address your concerns before you contact the ICO, so please contact us first.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page with an updated date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Aaleen Group LTD 32 Barley Lane, Ilford, IG3 8XF, United Kingdom Email: Support@aaleengroup.com Phone: +44 7735305362